Shipping and refund policy

This Policy applies only to Orders placed directly through the Website. It does not apply to pledges, late pledges, or other support provided through Kickstarter. A Kickstarter transaction is governed by the terms presented on the applicable campaign page, Kickstarter's Terms of Use and policies, and any creator terms presented through that campaign.

SlashVibe is currently moving toward production. We expect the first units to begin shipping from Dongguan, China by the end of December 2026.

Once an Order is dispatched, delivery to the United States is generally expected to take approximately two weeks. Delivery times to other destinations vary by country, customs clearance, and carrier.

All shipping and delivery dates are estimates, not guarantees. Hardware production, component availability, quality control, customs clearance, weather, carrier conditions, and other events may affect timing. The shipping estimate shown at the time of your Order or in your order confirmation is the estimate applicable to that Order.

If we learn that we cannot ship within the applicable estimated shipping period, we will provide notice and, where required by law, offer you the choice to consent to a revised shipping date or cancel the unshipped Order for a full refund. If we cannot obtain any consent required by law, we will cancel the affected unshipped Order and provide a full refund.

When your Order ships, we will send a confirmation email with tracking information where available. Any shipping charge will be shown before payment. Import duties, taxes, brokerage fees, or similar charges may apply depending on the destination and are not included unless we expressly state otherwise at checkout.

Any deposit or preorder payment made directly to SlashVibe is fully refundable until the applicable Order is dispatched. You may cancel for any reason before dispatch.

To request cancellation, email hello@slashvibe.ai. Please include the email address used for the Order and, if available, the order or payment reference number. A cancellation request is effective when we receive it, provided the Order has not already been dispatched.

If the applicable estimated shipping period changes, you may still cancel and receive a full refund at any time before dispatch.

Once an Order has been dispatched, we may not be able to cancel it while it is in transit.

If a package is lost, arrives damaged, or contains the wrong item, contact us as soon as reasonably possible at hello@slashvibe.ai. We may request the order number, photographs, packaging information, or other details reasonably necessary to investigate the issue with the carrier. Where appropriate, we will arrange a replacement or refund at no additional charge.

Any post-delivery return, exchange, or limited-warranty terms will be presented before any remaining balance is collected or before you complete a purchase, as applicable. Those additional terms will apply together with this Policy.

Refunds will generally be issued to the original payment method. We will initiate an approved refund promptly and within any period required by applicable law. A payment provider, card issuer, PayPal, or bank may require additional time to post the refund to your account. If the original payment method is no longer available, contact us so that we can determine an appropriate lawful alternative.

Nothing in this Policy excludes or limits any refund, cancellation, delivery, warranty, or other consumer right that cannot lawfully be excluded or limited in your country, state, or region.

We may update this Policy to reflect changes to our production process, fulfillment arrangements, business, or applicable law. We will post the updated Policy and revise the effective date. We will not apply a material change retroactively to reduce your rights with respect to an existing Order unless you agree to the change or applicable law permits or requires it.