Shipping & Refunds
This policy applies to deposits and pre-orders placed directly on slashvibe.ai. If you support SlashVibe through Kickstarter, the terms shown on our Kickstarter campaign page and Kickstarter’s own policies will apply.
Last updated: [August 23, 2026]
Shipping Policy
Estimated delivery
SlashVibe is currently moving toward production. We expect the first units to begin shipping from Dongguan, China by the end of December 2026.
Once dispatched, delivery to the United States is expected to take about two weeks. Delivery times to other destinations vary by country, customs clearance, and carrier.
This is an estimated shipping window, not a guaranteed delivery date. Hardware production, customs clearance, and carrier conditions can affect timing. If the schedule changes materially, we will contact you using the email address provided with your order and post an update on our website.
When your order ships, we will send a confirmation email with tracking information where available. Delivery time varies by destination and carrier. Any shipping charge will be shown before payment. Import duties and taxes may apply depending on your destination and are not included unless stated otherwise at checkout.
Refunds before shipping
Any deposit paid directly to SlashVibe is fully refundable until your order is dispatched. You may cancel for any reason.
To request a refund, contact us through the Contact link on this website. Please include the email address used for payment. We will return the amount paid to the original payment method. We will initiate the refund promptly, but PayPal, your card issuer, or your bank may need additional time to post it to your account.
If our estimated shipping window changes, you may still cancel and receive a full refund at any time before dispatch.
After shipping
Once an order has been dispatched, we may no longer be able to cancel it while it is in transit. If your package is lost, arrives damaged, or contains the wrong item, contact us as soon as possible. We will review the issue with the carrier and arrange a replacement or refund as appropriate.
Your consumer rights
Nothing in this policy limits any rights you may have under the mandatory consumer protection laws that apply in your country or region.
Policy status
This policy covers deposits and pre-orders during SlashVibe’s pre-production stage. Full post-delivery return and warranty terms will be provided before any final balance is collected.
Contact us
Join the SlashVibe Discord community for updates and conversation, or email us at hello@slashvibe.ai. We typically reply within 48 hours.